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Investor Charter

Vision and Mission Statements for investors

Vision

  • Invest with knowledge & safety.
  • To empower investors by ensuring that they receive high-quality, ethical, transparent and unbiased investment advisory services, enabling informed financial decision-making and long-term financial well-being.

Mission

  • Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
  • To provide a clear understanding of the services offered by Investment Advisers. 
  • To ensure transparency in advisory fees, processes and documentation. 
  • To promote investor confidence through fair and ethical advisory practices. 
  • To outline grievance redressal channels for investor protection. 

Details of business transacted by the investment Analyst with respect to the investors.

  • To enter into an agreement with the client providing all details including fee details, aspect of Conflict of interest disclosure and maintaining confidentiality of information.
  • To do a proper and unbiased risk – profiling and suitability assessment of the client.
  • To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).
  • To conduct audit annually.
  • To disclose the status of complaints in its website.
  • To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional/local Office details in its website.
  • To employ only qualified and certified employees.
  • To deal with clients only from official number
  • To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.

Services Provided by Investment Adviser

The client shall receive the following services:

Risk Profiling & Suitability Assessment

  • Assessment of financial situation, risk appetite and investment objectives. 
  • Recommendations based on the client’s risk profile and suitability.

Investment Advisory

  • Securities/investment recommendations aligned with client goals. 
  • Long-term planning, asset allocation and strategy development. 

Financial Planning

  • Comprehensive planning for goals such as retirement, education, insurance and wealth transfer. 

Portfolio Review 

  • Periodic review of client portfolios to ensure alignment with objectives. 

Disclosures 

  • Complete disclosure of conflicts of interest, if any. 
  • Full transparency in fee structure. 

Details of grievance redressal mechanism and how to access it

  • In case of any grievance / complaint, an investor should approach the concerned Investment Adviser and shall ensure that the grievance is resolved within 30 days.
  • If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s ‘SCORES’ portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
  • With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.

Investor Rights

Clients have the right to: 

  • Receive advice that is fair, transparent, unbiased and in their best interest. 
  • Obtain complete information about the adviser’s registration, services, fees and conflicts of interest. 
  • Be informed about risks and limitations associated with investments. 
  • Access their risk profile, financial plan and advisory records. 
  • Expect confidentiality of personal and financial data. 
  • File complaints and seek resolution through SEBI SCORES if needed. 

Investor Responsibilities

Investors must: 

  • Provide complete, accurate and updated information regarding finances, goals and risk appetite.
  • Read all agreements and disclosures carefully before signing. 
  • Understand that past performance is not indicative of future results. 
  • Ensure timely payment of advisory fees. 
  • Immediately report any discrepancies or concerns.

Grievance Redressal Mechanism

  1. First Level – Investment Adviser
    Email complaints to:
    📧 ria.priteshkumar@gmail.com 
  2. Second Level – SEBI SCORES Portal
    If unresolved within 30 days:
    🔗 https://scores.gov.in 
  3. Final Level – SEBI Regional Office
    Approach the nearest SEBI office if the issue persists.

Expectations from the investors (Responsibilities of investors)

Do

  • Always deal with SEBI registered Investment Advisers.
  • Ensure that the Investment Adviser has a valid registration certificate.
  • Check for SEBI registration number. Please refer to the list of all SEBI registered Investment Advisers which is available on SEBI website in the following link: https://www.sebi.gov.in
  • Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.
  • Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.
  • Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.
  • Assess the risk – return profile of the investment as well as the liquidity and safety aspects before making investments.
  • Insist on getting the terms and conditions in writing duly signed and stamped. Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.
  • Be vigilant in your transactions.
  • Approach the appropriate authorities for redressal of your doubts / grievances.
  • Inform SEBI about Investment Advisers offering assured or guaranteed returns.

Don't

  • Don’t fall for stock tips offered under the pretext of investment advice.
  • Do not provide funds for investment to the Investment Adviser.
  • Don’t fall for the promise of indicative or exorbitant or assured returns by the Investment Advisers. Don’t let greed overcome rational investment decisions.
  • Don’t fall prey to luring advertisements or market rumors.
  • Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its representatives.
  • Don’t take decisions just because of repeated messages and calls by Investment Advisers.
  • Do not fall prey to limited period discount or other incentive, gifts, etc. offered by Investment advisers.
  • Don’t rush into making investments that do not match your risk taking appetite and investment goals.
  • Do not share login credential and password of your trading and demat accounts with the Investment Adviser.

Regulatory Disclosure

Pritesh Shah is registered with the Securities and Exchange Board of India (SEBI) as an Individual Investment Advisor under SEBI (Investment Advisers) Regulations, 2013. Registration granted by SEBI does not imply endorsement. Investments are subject to market risks.